Frequently Asked Questions
What is “emmo” supposed to mean anyway?
Our ingenious but anonymous professional name-maker had created “emmo” as a spin on M.O., - Modus Operandi, or simply a person’s mode of operation. We feel everyone has their own unique M.O. when it comes to the way they’d like to accessorize their environment. We hope to help fulfill your desire to personalize and accessorize your home through our products.
When are you going to open your physical location?
We've finally found a home at the South Coast Home Furnishings Centre in Costa Mesa, CA. Come visit the store and check out all the products in person!
What forms of payment do you accept?
We currently accept Visa, MasterCard, American Express, Discover, PayPal, and Google Checkout.
How secure are credit card transactions?
Our site is secured by GeoTrust’s QuickSSL utilizing 256-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
Can I check the status of my order?
Yes, there is an order status link on our navigation bar.
Can items be special ordered?
At emmohome.com, we want you to have your products as soon as possible. All products listed on our website can be shipped within 1-3 days. We strive to provide the best customer service, so if there are any products which are not listed on our website that you would like, please email us at sales@emmohome.com and indicate which product it is that you’d like by manufacturer, model, and part # (if available). Please also provide your contact information. We will contact you for payment information either by email or phone. Wait time will depend on the manufacturer, and we estimate this to range from 1-4 weeks. Again, we only list products on our website which we carry in stock.
Do you provide gift wrapping?
Yes and of course it’s free of charge. Please indicate which items you would like gift wrapped, if any, in the ordering instructions box in the checkout page. Our professional gift wrappers are anxiously waiting to get to work. (Hi Mom!)
What is your return policy?
Merchandise may be returned for a full refund within 15 days of delivery and for store credit within 30 days of purchase.
To return an item email us at returns@emmohome.com specifying that you would like to return the item and stating the reason for return. If your item is eligible for return then we will reply with a return merchandise authorization (RMA) # to your email address on file with return instructions. Write your RMA # on the invoice you received with the item and on the return package and ship to our address located on the Contact Us page.
It is your responsibility to cover all shipping costs related to the return. If the item has a defect then we will gladly exchange it for another and will send you a prepaid shipping label to send us the defective product.
Returned items will be inspected before a refund or exchange is issued. All returns must be in the original and unused condition with the original packaging. If the product packaging is found to be damaged then there may be a restocking fee. If the postmark date is not within the specified days to return, then we will not accept the return.
We are not responsible for any loss or damage that may occur during shipping. It is advisable to have the return items packed in a protective manner and to have it insured for the full amount. Items that were purchased on sale or special ordered are considered final sale and thus do not fall under our normal return policy.
Any store credit given as a result of a return will expire 12 months from the issued date.
When will my item ship?
Our goal is to process and ship your order within 1 to 3 days of receipt. If you select overnight shipping for your order, we will ship the same day if the order is placed before 12pm PST. Orders selected for overnight shipping that are placed after 12pm PST will ship the following day. Friday orders will ship on the following Monday unless a special request to ship on Saturday is made, which will incur an additional charge. Saturday and Sunday orders will also ship on the following Monday. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check the delivery status of your order. You can also check the status of your order on the order status page.
Will you ship internationally or to a P.O. Box?
We currently ship to the United States and Canada. We do not ship elsewhere internationally, nor do we ship to P.O. boxes.
What items qualify for free shipping?
Most items in our store qualify for free shipping as long as the order total exceeds $100. Items that do not qualify include sale or discontinued items, special orders, or oversized and bulky items. To receive free shipping, enter coupon code "ohship" in the Coupon Code field at checkout and click "Recalculate".
What is your cancellation policy?
You may cancel your order by sending us an email at orders@emmohome.com. Orders must be cancelled by 11:59 p.m. PST on the same day of order.
Do I have to pay sales tax?
Sales tax will be automatically calculated for California residents. If you’re purchasing from outside of the state of California, it is your responsibility to comply with your state’s tax laws regarding purchases made over the internet. Purchases of gift certificates will not be charged any sales tax, however, when gift certificates are redeemed, normal sales tax rules will apply.
What is your privacy policy?
Please visit our Terms page on the navigation bar to see our privacy policy.
I have a question that is not covered in this FAQ, how can I get help?
Please contact us anytime by phone or email and we’ll try our best to respond as soon as physically and mentally possible. We are a new company and will be going through some growing pains, and the more questions or comments our customer’s have for us, the better we will be able to serve you in the future. So - please, please, please, drop us a line or send us an email.
